An alternative to clearing your browser’s cache and cookies when troubleshooting for network or browser-related issues would be to use the incognito tab in your preferred browser.
A general shortcut for the incognito tab for most browsers is Ctrl+Shift+n (Windows, Linux, Chrome OS) or ⌘+Shift+n (Mac). It is highly advised that you update your browser to the latest version to make use of the directions below.
Expand your browser below for further steps:
Google Chrome (Windows)
+- Launch Chrome.
- Click on the 3 dot menu in the top right corner.
- Select New Incognito Window.
- A new incognito window will appear.
Firefox (desktop)
+- Launch Firefox.
- Click on the menu button in the top right corner.
- Select New Private Window from the options displayed.
- A new private window will appear.
Microsoft Edge (desktop)
+- Launch Microsoft Edge.
- Open the Edge Menu in the top right corner of the browser window.
- Select New InPrivate window.
- A new window will appear.
Opera (desktop)
+- Launch Opera.
- Open the File in the top left corner of the browser window.
- Select New private window.
- A new window will appear.
Safari (Mac)
+- Launch Safari.
- Click File and select New Private Window.
- A new private window will appear.
Google Chrome (Mac)
+- Launch Chrome.
- Click on the 3 dot menu in the top right corner.
- Select New Incognito Window.
- A new incognito window will appear.
Google Chrome (Mobile)
+- Launch Chrome.
- Tap the 3 dot menu at the right of the address bar.
- Tap on New Incognito tab.
- A new window will appear.
Safari (iOS)
+- Launch Safari.
- Tap the Tabs button on the bottom right corner of your screen.
- Tap the [number] Tabs or Start Page to show the Tab Groups list.
- Tap Private.
- The Private Browsing Mode will be launched.
- Tap on the + icon to open a new private window.