If our support team can help identify internet connectivity issues, providing network logs (.HAR files) and console logs can help us troubleshoot possible issues.
Expand your chosen browser for steps to get your network logs:
Google Chrome
+- Open the Exness website or Personal Area (if accessible).
- Press either F12 for Windows or fn + F12 for iOS, or open the browser menu (3-dot menu) and select More tools then Developer tools.
- Select the Network tab.
- Repeat the actions that caused the issue with this tab open so it will log data in the network tab.
- Right-click anywhere in the Name area of the network tab and select Save all as HAR with content.
- Save the file to your device in an easy to find place.
- Provide this file to our support team as required (either by email or in live chat).
If your browser opens a new tab without opening the developer tools, you must open the developer tools (F12) in the new tab.
Safari
+- Open the Exness website or Personal Area (if accessible).
- Expand the Safari main menu and select Settings.
- Open the Advanced tab and tick the box that says Show features for web developers. You don’t need to repeat this step in future once this box is ticked.
- Expand the Develop menu that now appears in the top bar.
- Select Show JavaScript Console then open the Network tab.
- Repeat the actions that caused the issue with this tab open so it will log data in the network tab.
- Click the Export icon at the top of the tab and select Export HAR.
- Save the file to your device in an easy to find place.
- Provide this file to our support team as required (either by email or in live chat).
Mozilla Firefox
+- Open the Exness website or Personal Area (if accessible).
- Press Ctrl + Shift + E or open the browser menu, select More Tools and Web Developer Tools.
- Select the Network tab.
- Repeat the actions that caused the issue with this tab open so it will log data in the network tab.
- Right-click anywhere in the File column and click Save all as HAR.
- Save the file to your device in an easy to find place.
- Provide this file to our support team as required (either by email or in live chat).
Microsoft Edge
+- Open the Exness website or Personal Area (if accessible).
- Either press Ctrl + Shift + I or F12 ; alternatively open the browser menu, select More Tools and Developer Tools.
- Select the Network tab (wifi icon).
- Repeat the actions that caused the issue with this tab open so it will log data in the network tab.
- Click the export HAR option (down arrow on line icon); this is found at the top of the tab.
- Save the file to your device in an easy to find place.
- Provide this file to our support team as required (either by email or in live chat).