There are several reasons for this error.
- There are no prices for the selected instruments at the moment, or the last prices can no longer be treated as market prices. For this reason, when the trader tries to execute an order at these prices, the trading server returns an ‘Off quotes’ message and denies execution.
- The trader is trading on an instrument that has been terminated.
- When a trader has previously received preceding rejections such as ‘Not enough free margin’.
Note: Do note the trading hours for each group of instruments, learn more on Forex market trading hours.
Here are some steps to troubleshoot the error:
- Avoid trading when the market is highly volatile and has low liquidity.
- Check if the instruments are available for trading.
- Review the preceding rejection messages from the log or journal.
If you still repeatedly encounter this error, do not hesitate to contact our Support team.