"Authorization failed" error

Updated
January 20, 2025 11:05

What happens?

Your chart appears stuck or frozen on MetaTrader platforms.

Why did this happen?

The most common cause of this error is incorrect information entered during a login attempt on Android-based terminals, including:

Incorrect trading account number
Incorrect trading account password
Wrong trading account server

How to solve this error?

Ensure the account number entered is correct.
Ensure the trading password entered is correct.
Ensure the server chosen is the one your account uses.
Ensure an MT4 account is not being used in MT5, or vice versa.

For more information about this error, learn more about trading platform login issues.

If you have forgotten your trading password, you can reset it.

In this article

Was this content helpful to you?

Your thoughts matter to us! Sharing your feedback helps us make our materials even more useful and enjoyable for you

We’re hard at work updating this content

We apologize for any inconvenience caused while this page was under maintenance;
it will be back up and better than ever as soon as possible.

In the meantime, please browse the Help Center for other articles that may be helpful.