What happens?
Your chart appears stuck or frozen on MetaTrader platforms.
Why did this happen?
The most common cause of this error is incorrect information entered during a login attempt on Android-based terminals, including:
- Incorrect trading account number
- Incorrect trading account password
- Wrong trading account server
How to solve this error?
- Ensure the account number entered is correct.
- Ensure the trading password entered is correct.
- Ensure the server chosen is the one your account uses.
- Ensure an MT4 account is not being used in MT5, or vice versa.
For more information about this error, learn more about trading platform login issues.
If you have forgotten your trading password, you can reset it.