If you would like to start trading with your chosen trading terminal but your New Order button appears gray, it could be one of the following scenarios:
- You are not logged in
- You are logged in incorrectly
- A minimum first-time deposit is pending to begin trading
You are not logged in
If you are not logged in to your MetaTrader 4 trading account, the New Order button will be grayed out and you won’t be able to place trades.
To log in:
- Go to File > Login to Trade Account
- Enter your trading account number, your trading account password and the server.
- You can find your trading account number and server in the Personal Area under Account information.
- Click Login.
Once you are logged in, you will be able to click on the New Order button and place trades. Alternatively, you can also double-click on any symbol in the market watch window to place a trade.
You are incorrectly logged in
This is a bit of a tricky situation, but we are here to help. If you log into your MT4 trading account with your investor password or your read-only access password, you will be able to see the real-time trading data but will have no access to perform trading yourself.
You can quickly verify this by looking in the Journal tab of your trading terminal for an entry that says “trading has been disabled - investor mode”.
If this indeed is the case, log in again using the instructions provided earlier. Follow this link if you would like to change your trading account password and use that to log in to your trading account.
A minimum first-time deposit is pending to begin trading
The New Order button will appear grayed and inactive in the MetaTrader 5 trading terminal if the MT5 trading account has not had a minimum first-time deposit processed on it. Once this deposit has been processed, the New Order button should become active and you can start using that trading account.