Here are a few possible reasons why the 'New Order' button is gray on your trading platform, specifically MT4 and MT5.
You are not logged in
For MT4 and MT5, if you are not logged in, the New Order button will be grayed out. To ensure you're logged in correctly:
- Head to your Personal Area (PA).
- Click on the drop-down button on your desired trading account card.
- Take note of your trading account number, server, and trading account password. If you can't remember your trading account password, you can change it.
- Head to MetaTrader and go to File.
- Select Login to Trade account and enter the login credentials from step 3.
- Click Login.
You are logged in with read-only access
If you log into the MetaTrader platform with your trading account's read-only access password, you will be able to see the real-time trading data but will not be able to trade at all.
You can verify this by looking in the Journal tab of your trading terminal for an entry that says “trading has been disabled - investor mode”.
Log in again using your trading account password, or change your trading account password if you cannot remember it, to resolve the issue.
A minimum first-time deposit is pending
The New Order button will appear grayed out and inactive in the MetaTrader 5 trading terminal if the MT5 trading account has not had a successful minimum first-time deposit fully processed. Once this deposit has been processed, the New Order button should become active, and you can start using that trading account.