Exness accounts have security features that help verify the account owner, mitigating the risk of unauthorized account use. It is also recommended to read about protecting yourself from fraudulent activity. Additionally, we offer several Exness security incentives.

Here are some of the actions that require account verification:

1. 1. 1. • Changing your Personal Area password
         • Restoring your Personal Area password
         • Changing your security type
         • Changing partner
         • Withdrawing funds
         • Changing trading password
         • Setting and changing read-only access password

• Security type
• Support PIN
• Passwords

Security type

The security type of the account refers to the method selected to verify the account holder by validating the account ownership sent to them by their chosen Personal Area (PA) security type. It’s possible to change a security type in certain circumstances.

Email	Verification codes are sent to your registered email address. Enter the code when prompted to verify your request. Changing the security type from phone to email is possible only within 30 days of registration.
Phone	Verification codes are sent to your registered mobile number. Enter the code or voice OTP* to verify your request. Only one mobile number can be active at a time; the number used to register is set by default but can be changed in your security type settings.
Authentication app	The Authentication app is a necessary step in client verification. Unlike other security types, the code generated by the authenticator app is used for verification instead of an OTP sent by email or phone.  Read more about how to use an authentication app for your Exness account.
Push notifications	Push notifications allow you to perform actions requiring a high level of security quickly. When an action is performed, for example, a withdrawal request, a push notification is sent via the Exness Trade app. Tap Confirm/Reject to authenticate the request.

We’ve included a list of apps and stores where an authenticator app may be downloaded (may differ by region):

For iOS	For Android
Google Authenticator Microsoft Authentication Twilio Authy	Google Authenticator Huawei OPPO VIVO MIUI

Note: A verification code entered incorrectly too many times will lock the account. You need to wait 24 hours to retry the action. Clearing your cache and cookies may allow you to retry sooner, but this is not guaranteed to work.

How to change your security type

To change your security type, log into your Personal Area (PA) and follow the steps below according to your desired security type change. Do contact Support if assistance is needed.

To change security type to Authentication app:

1. Select Settings from the main menu, click Security Settings, scroll down to the 2-Step verification, and then click Change.
2. Click on Authentication app and click Next.
3. Scan the QR code using your authentication app.
4. Enter the 6-digit code generated by the authentication app, then click Confirm.
5. Your 2-step verification process is now complete.

You will use the 6-digit code in your authentication app whenever account verification is required instead of being sent one by Exness.

To change from email to phone:

1. Select Settings from the main menu, click Security Settings, and scroll down to the 2-Step verification then click Change.
2. Click Change in the Security type option.
3. Either select a registered phone number from the list, or click +New phone number.
4. Confirm this action with the verification code sent to your mobile number.

To change from phone to email:

1. Click on Security Settings and scroll down to the 2-Step verification then click Change.
2. Click Change in the Security type option and set this to Email.

Note: This is only possible within 30 days of registration.

To change from one phone number to another:

1. Click on Security Settings and scroll down to the 2-Step verification then click Change.
2. Either select a registered phone number from the list, or click +New phone number.
3. Confirm this action with the verification code sent to this mobile number.

To change from phone number or email to Push notification:

1. Click on Security Settings and scroll down to the 2-Step verification then click Change.
2. Click Change in the Security type option.
3. Select Push notifications.
4. Once you change your security type, you will receive a notification in your PA displaying QR codes. 
5. If you do not have the Exness Trade app installed or it needs to be updated, scan the first QR code with your mobile device to update or download it from the PlayStore or AppleStore. 
6. Once the app is installed or updated, log in using the app and scan the second QR code to enable push notifications. Click Allow notifications.
7. Enter the 6-digit verification code sent to your current security type to confirm your switch to Push notifications. 
8. The page will display that you successfully switched to Push notifications. Click Got it to finalize the process.

For transactions requiring a verification code, a Push notification will be sent to your Exness Trade app to confirm the transaction.

Ensure your Exness Trade app is updated to the latest version to enable push notifications within the app. You must also allow push notifications for the app on your mobile device settings.

If you lose access to your phone number, we recommend following the steps in our article about managing account information or contacting Support for assistance.

Checking your security type

1. Log in to the Personal Area.
2. Select Settings from the main menu.
3. Open the Security settings tab.
4. The security type is displayed here.

Support PIN

The support PIN is a unique alphanumeric combination used to verify an account owner who contacts Support. It is the highest level of security for an Exness account, as only the account owner will have access to it. Support is required to send and receive sensitive information, making the support PIN essential to securing an account owner’s private data.

Important: The support PIN should not be confused with an account’s security type verification code and/or trading account password.

An account’s support PIN is generated upon request. It is used as a means to verify you as the authorized owner of the account. The support PIN, once generated, is valid for 24 hours only. 

If your security type is set to Email or the authentication app, the support PIN will be sent to the active phone number registered on the account; if the security type is Phone - it will be sent to the current phone number that is being used as the security type.

Passwords

Several different types of passwords protect an Exness account. Understanding these various passwords may help avoid confusion when a password is required.

Types of passwords

The passwords needed to protect your Exness account include:

Personal Area (PA) password	Used to log into your PA; your Exness account’s main password.
Trading password	Each trading account has its password, used when you log into the trading platform with that trading account.
Read-only access password (formerly known as investor password)	Similar to a trading password, these are also set for each trading account. All trade is restricted when logged into a trading platform with a read-only access password. The read-only access password and the trading password cannot be identical.
Support PIN	This is not a password, but it’s important to remember its use. The Support PIN is used to verify accounts when you contact Support.

To recover a password, read instructions on how to recover a lost password.

Password requirements

All passwords must include:

• 8 to 15 characters
• Both uppercase and lowercase letters
• Combination of numbers, English letters, and special characters

Example:

eH#z4@H9!

A strong password is highly recommended to secure your Exness account; never share this password with anyone. Support will never ask you to provide any password other than the Support PIN used specifically to verify account ownership.

Note: Set passwords are never sent to your email for security reasons. If you have forgotten or lost a password, follow the steps shown for password recovery above.