How to download console logs for support

Updated
April 22, 2026 06:02

Console logs may be required by our support specialists to identify internet connectivity issues. Console logs, together with network logs (.HAR files), help us troubleshoot these problems.

Expand your chosen browser for steps to get your console logs:

Google Chrome

Open the Exness website or Personal Area.
Press F12 or open Developer Tools.
Select the Console tab.
Enable Preserve log.
Clear the console.
Repeat the issue.
Right-click → Save as.

Safari

Enable developer tools in Safari settings.
Open Develop → JavaScript Console.
Repeat the issue.
Save console output.

Mozilla Firefox

Open Developer Tools.
Select Console.
Enable logging options.
Save messages to file.

Microsoft Edge

Open Developer Tools.
Select Console.
Enable logs.
Save console output.

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