How to download network logs for support

Updated
April 22, 2026 06:02

If our support team can help identify internet connectivity issues, providing network logs (.HAR files) and console logs can help us troubleshoot possible issues.

Expand your chosen browser for steps to get your network logs:

Google Chrome +

Open the Exness website or Personal Area.
Press F12 or open Developer Tools.
Select the Network tab.
Repeat the issue.
Right-click → Save all as HAR with content.
Save the file.
Provide it to support.

If developer tools open in a new tab, reopen them there.

Safari +

Open the Exness website.
Enable developer tools in Safari settings.
Open Develop → Network.
Repeat the issue.
Click Export HAR.
Save and share with support.

Mozilla Firefox +

Open Developer Tools.
Select the Network tab.
Repeat the issue.
Right-click → Save all as HAR.
Save and share.

Microsoft Edge +

Open Developer Tools.
Select the Network tab.
Repeat the issue.
Click the export HAR icon.
Save and provide to support.

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