Ensure your Exness account credentials are entered into the app correctly, which are your Exness account registered email address and account password (not your Exness trading account credentials).

If you have forgotten your account password, learn to reset it in our password recovery guide, then try logging into Exness Trade again with your new password.

If you have forgotten your passcode, here's how to reset your passcode:

1. Start up Exness Trade.
2. Tap I forgot my password at the bottom of the screen.
3. Enter your Exness email and follow the steps to verify and reset password.
4. Choose Sign in and set a new passcode to continue.

If you have set Exness as your default trading platform on the Exness Trade app, you will not see the Trade icon under your account on the Accounts tab.

To place a trade:

1. Tap on the Trade tab.
2. Find or select any trading instrument to expand its chart.
3. Tap Sell or Buy.
4. Set the order volume. For pending orders, tap on Pending tab to display pending order settings.
5. Once done, tap Confirm.
6. A notification confirms that the order has been opened.

Read more about trading with Exness Trade on Exness Trade: Trading guide.

A common reason for this is an unstable internet connection, which leaves blank spots where trading  instruments are normally displayed. We suggest connecting to strong coverage, such as a direct Wi-Fi connection, and then refreshing the app by logging out and back in. Once you've established a stable internet connection, you can find instruments with these steps: 

1. Head to the Trade tab.
2. Tap on the magnifying glass icon. 
3. Enter the instrument name or code.
4. The list of instruments will come up. You can tap on the card to bring up the full instrument details. 

Learn more about adding favourite instruments and setting notifications in Exness Trade: Trading features.

Take note of the security type you choose for your Personal Area (PA). If your security type is set to email, your verification codes will be sent to your registered email address regardless of when the Exness Trade app displays the message “Enter the code we sent to your phone.”

To check your security type:

1. Log into your  Personal Area (PA).
2. Choose Profile from the main menu, then navigate to the Security tab.
3. Under 2–step verification, you will see the active security type for your account.

If your security type was set to phone and you still haven't received the verification codes from Exness Trade, please open a ticket on the support hub for assistance. 

If you are unable to find the Exness Trade app in the Apple App Store or Google Play Store, it is possible that we do not offer services to your country of residence.

If you already have the app, we suggest you do not uninstall it, as you will not be able to retrieve it.